Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your first appointment will help make the process more pleasant for both you and your dog or cat.

Our Care Philosophy

We proudly serve dog and cat owners in Saanichton. We are passionate about providing preventive care, client education, and comprehensive services to you and your furry family member.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, debit, Visa, MasterCard and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer Lendcare as a financing option. They offer an easy application process that will give you results in minutes.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away. If your pet needs help after-hours, contact one of the closest 24-hour emergency pet hospitals.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know 24 hours prior so we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of small domestic pets such as cats and dogs.

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your dog or cat's visit.